Policies
Ethical and Professional Practice Policies
All clients have the right to receive an ethical and professional services. Our House Our Haven is committed to the respective associations code of ethics & practice. These documents are available in the office and online here:
Clients are encouraged to discuss any ethical concerns and ask questions. Consent to therapy, and to gather and store your information is sort at the first session.
Confidentiality
Client information and session notes are kept confidential and securely stored. Session notes are de-identified and stored separately from client contact details. There are exceptions to confidentiality under a nurses and social workers legal and ethical duty of care requirements. Exceptions include; if there is reason to believe the client or someone else may be harmed or be at risk of harm; if there is reason to believe a crime has been or may be committed; or if the information is requested via a court subpoena. These exceptions are outlined in the relevant Association Code of Ethics & Practice. The counselling room is secure and private with soundproofing. Please see the Privacy Policy (page bottom) for more about ethical use of client information.
Access to information
Clients have the right to request access to their session notes and to have knowledge about the counsellor’s qualifications and experience.
Quality of Service
Counsellors are responsible for committing to evidence-based practice, for operating within their expertise and experience, and for engaging in ongoing training and supervision. Service may be terminated by the client or counsellor if either party believes that the counselling relationship is not appropriate for the client’s needs. Personal handover to another professional is offered as needed.
Payment
Payment is due at the time of the session. Non-payment will result in terminated service.
NDIS clients are charged as per the current NDIS Price Guide. Plan/agency-managed or NDIS-managed NDIS clients will receive a separate Service Agreement detailing costs and invoicing.
Payment may be made by
- cash (if using correct change please)
- EFTPOS with credit/debit card
Appointment reminders and cancellations
Appointment reminders are sent 2 days prior to appointments.
Cancellations should be made with more than 48 hours’ notice, so that appointments may be offered to someone else in need. Non-attendance without notification or cancellations within 48 hours may result in pre-payment being required for future appointments.
Full fees are charged for NDIS appointments cancelled with less than 48 hours' notice, as per the Service Agreement and Price Guide.
Infection Control
Please stay home if you are sick. We reserve the right to send you home if you have a sore throat, coughing, or congested.